Pet Parent Helpdesk
Last updated: July 26, 2025
📦 Orders & Shipping
What are the delivery times?
Our standard delivery time is 7 to 15 business days, depending on your location. Orders are processed and shipped within 2–4 business days.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive an email with your tracking link. You can also track your order here.
Do you ship internationally?
Yes, we currently ship to France, Belgium, Switzerland, USA, Canada, UK and Australia.
Will I have to pay customs duties?
In most cases, no additional fees apply. However, if customs duties are charged, they remain the customer's responsibility.
🔄 Returns & Exchanges
Can I return an item?
Yes. You have 14 days from the delivery date to request a return, as long as the item is unused and in its original packaging.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility, except in cases of defective products or shipping errors.
How do I request a return?
Simply email us at support@nuzzleworks.com or fill out this form with your order number and any relevant photos.
💳 Payments & Security
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, as well as PayPal, Apple Pay and Google Pay.
Is my payment secure?
Yes. All transactions are protected by SSL encryption and processed via certified secure gateways.
🐶 Products & Quality
Are your products tested?
Yes – every item is tested in real-life conditions by our team and trusted partners before being added to our catalog.
Are your products eco-friendly?
Definitely. We focus on using durable, recycled or recyclable materials, and we keep packaging to a minimum.
How do I choose the right size for my pet?
Each product page includes a detailed size guide. If you’re unsure, send us a photo and your pet’s measurements — we’ll be happy to help.
❓ Other Questions
I didn’t receive my order confirmation. What should I do?
Please check your spam or promotions folder. If you still haven’t received it after 30 minutes, contact us at support@nuzzleworks.com.
Can I cancel or modify my order?
We work fast! Contact us within 2 hours of placing your order and we’ll do our best to accommodate your request.
How can I contact you?
Reach us by email at support@nuzzleworks.com or via our contact form here. We typically respond within 24–48 business hours.