Privacy policy

Last updated: July 16, 2025

1. Introduction

This Privacy Policy describes how Nuzzleworks, a brand operated by Zibanette Limited, a company registered in Hong Kong (hereinafter "we", "our", "us"), collects, uses, discloses, and protects your personal information when you visit or make a purchase on nuzzleworks.com (the “Site”), or otherwise interact with our services (the “Services”).

This policy applies in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and other applicable laws. Zibanette Limited is the data controller of your personal information.

The Site is powered by Shopify, which acts as our data processor. We also use other tools like Klaviyo, Google Analytics, and Meta Pixel to provide and improve our Services.


2. Personal Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, shipping and billing addresses, phone number

  • Account details: username, password, preferences

  • Payment and transaction information: payment method, card details, purchase history

  • Device and browser data: IP address, browser type, operating system, unique identifiers

  • Usage data: page visits, clickstream, interaction with the Site and products

  • Communications: emails, contact form messages, or chats with us

We collect this information:

  • Directly from you (checkout, account creation, contact forms)

  • Automatically via cookies and similar technologies

  • From third-party providers (Shopify, Klaviyo, analytics and marketing tools)


3. Legal Basis for Processing (GDPR)

We process your personal information based on the following lawful grounds:

  • Contractual necessity: to fulfil orders, manage your account, provide customer service

  • Legal obligation: to comply with tax, accounting, and consumer protection laws

  • Legitimate interest: to improve our services, prevent fraud, and ensure security

  • Consent: for marketing communications and certain cookies (see Section 7)

4. How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide customer support and manage your account

  • Send transactional emails (order confirmations, delivery updates)

  • Improve and personalize your experience on the Site

  • Conduct marketing and retargeting campaigns (with your consent)

  • Monitor traffic and usage via analytics tools

  • Detect fraud and ensure security

5. Sharing Your Information

We may share your personal data with:

  • Shopify, as our hosting and e-commerce platform

  • Klaviyo, to manage our newsletters and email marketing

  • Meta (Facebook/Instagram), to run retargeting ads via Meta Pixel

  • Google, for traffic measurement and analytics (Google Analytics / GA4)

  • Payment providers like Stripe or PayPal, to process transactions

  • Logistics partners, to ship your orders

  • Legal authorities, if required by law

Each of these parties is contractually bound to comply with privacy and security requirements appropriate to the data they process.


6. International Data Transfers

We may transfer your data outside the European Economic Area (EEA), including to Canada, the United States, and Hong Kong.
When such transfers occur, we rely on:

  • Standard Contractual Clauses (SCCs) approved by the European Commission

  • Other legally recognized mechanisms ensuring appropriate protection


7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

  • Essential cookies: for site functionality and checkout

  • Analytics cookies: via Google Analytics, to understand website usage

  • Marketing cookies:

    • Meta Pixel (Facebook/Instagram retargeting)

    • Klaviyo (email behavior tracking)

You can manage your cookie preferences via the cookie banner on your first visit or at any time using your browser settings. You may also withdraw your consent.

For more information, see our Cookie Policy.


8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Receive your data in a portable format (data portability)

To exercise any of these rights, please contact us at: privacy@nuzzleworks.com

We may ask you to verify your identity before responding to your request.


9. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When we no longer need your data, we delete or anonymize it securely.


10. Children's Data

Our Services are not intended for children under the age of 16.
We do not knowingly collect data from minors. If you believe we have, please contact us so we can delete it.


11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The “Last updated” date at the top indicates the latest revision.
We recommend you review this policy periodically.


12. Contact

For any questions, requests or complaints, contact us at:

Zibanette Limited
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
contact@zibanette.com

If you are located in the EU or UK, you also have the right to lodge a complaint with your data protection authority.