Shipping policy

Last updated: July 18, 2025

Order Processing Time

• All orders are processed within 1 to 3 business days after receiving your payment confirmation.

• You will receive a notification when your order has shipped.

• We do not process or ship orders on weekends or public holidays.

• In rare cases of high order volume, supplier delays, or customs issues, processing and shipping may take longer.

• If there is a significant delay, we will notify you by email promptly.

Shipping Locations

We currently ship to the following regions:

• European Union & United Kingdom

• United States & Canada

• Australia & New Zealand

• Selected countries in Asia and the Middle East

If your country is not available at checkout, please contact us at support@nuzzleworks.com for assistance.

Shipping Times (Estimated)

Please note these delivery times are estimates and may vary due to customs clearance, local logistics, weather conditions, or factors beyond our control.

Shipping Rates

• Shipping costs are calculated at checkout based on your destination and the total weight of your order.

• We may offer free shipping for orders over a certain amount (as advertised on the site).

Customs, Duties & Taxes

• Orders may be subject to import duties, taxes, and customs charges depending on your country’s regulations.

• These fees are not included in the product price or shipping costs and are the customer’s responsibility.

• We recommend checking with your local customs office for more details before placing your order.

Delays, Lost or Damaged Packages

• Nuzzleworks is not responsible for delays caused by shipping carriers, customs clearance, weather, or unforeseen events.

• If your package is lost or not delivered within the estimated timeframe, please contact us at support@nuzzleworks.com so we can assist you in tracking or resolving the issue.

• If your order arrives damaged, contact us within 48 hours of delivery with photos of the packaging and the item(s) to process a claim.

Returns Due to Delivery Issues

• If an order is returned to us due to incorrect shipping information or failure to collect the package, we may offer to resend it at your expense .

• We cannot be held responsible for delivery failures caused by inaccurate or incomplete customer-provided shipping details.

Supplier & Shipping Partners

• As we work with multiple suppliers and shipping partners worldwide, actual shipping times and handling may vary.

• We strive to maintain clear communication and will keep you informed of any delays or issues.

Need Help?

If you have any questions regarding shipping, please contact us at  support@nuzzleworks.com