Return and refund policy

Last updated: July 18, 2025

Return Eligibility

We want you to be fully satisfied with your purchase. You may request a return or exchange within 14 days of receiving your order if all the following conditions are met:

  • The item is unused, unwashed, and in its original condition and packaging.

  • All original tags and labels are attached.

  • The item was not marked as “Final Sale” or “Non-Returnable” at the time of purchase.

  • You provide clear photographic or video evidence showing the condition of the item, especially for damaged or defective claims.

  • You have proof of purchase (order number or confirmation email).

We reserve the right to refuse returns that do not comply with these conditions or if sufficient evidence is not provided.


Return Process

To initiate a return, please contact us at support@nuzzleworks.com with:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for the return.

  • Clear photo(s) or video(s) documenting the item's condition, especially if damaged or defective.

We will respond within 2 business days with return instructions and the authorized return shipping address.

Important: Please do not send items back before receiving approval and instructions from us.


Return Shipping

  • Unless the return is due to our error (wrong item, defective product, etc.), you are responsible for the return shipping costs.

  • We strongly recommend using a trackable shipping method.

  • Nuzzleworks is not responsible for lost or undelivered return packages.


Refunds

After receiving and inspecting the returned item, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Original shipping fees are non-refundable.

  • If the item was part of a promotion (e.g., free item with purchase), the value of the promotional item may be deducted if not returned.

  • Refund timing may vary depending on your bank or credit card issuer.

Please note refunds are subject to the final confirmation of the supplier, especially for defective or damaged product claims.


Exchanges

We do not offer direct product exchanges. To receive a different item, please initiate a return for the original product and place a new order separately.


Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with:

  • Your order number.

  • Photos or videos clearly showing the damage or defect.

  • Description of the issue.

Depending on the case and supplier confirmation, we will offer a replacement, store credit, or refund.


Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards or downloadable content.

  • Items marked as “Final Sale”.

  • Customized or personalized products.

  • Items returned more than 14 days after delivery.


Supplier Conditions and Policy Updates

Our return and refund policy may be subject to modifications based on our agreements with suppliers and logistics partners. We commit to keeping you informed of any significant changes.


Questions?

If you have any questions about returns, exchanges, or refunds, please contact us at support@nuzzleworks.com.